1. PREAMBLE AND ACCEPTANCE

Welcome to Trustora ("Platform", "We", "Company"). Trustora is a digital infrastructure that facilitates collaboration, contracting, and secure payments between Companies ("Clients") and independent Professionals or Agencies ("Providers").

By accessing or using our website (trustora.ro) and related services, you agree to comply with these Terms and Conditions ("Terms"). If you do not agree, please do not use the Platform.

2. DEFINITIONS

For clarity, the terms below have the following meaning:

• Account: The profile registered on the Platform (Client or Provider).
• Client: The legal or authorized natural person who initiates a Project and pays for services.
• Provider: The professional (freelancer, developer, agency) who delivers the services.
• Project: A work engagement defined by deliverables, milestones, and budget.
• Smart Escrow: The system by which the Client's funds are held in a secure account and released to the Provider upon approval of deliverables.
• Service Fee: The commission charged by Trustora for using the platform.

3. ELIGIBILITY AND REGISTRATION

3.1. Eligibility

The Platform is intended exclusively for professional (B2B) use. Users must have full legal capacity and be:

• Legally established entities; or
• Authorized individuals (PFA, II) or acting in a professional capacity.

3.2. Identity Verification (KYC/KYB)

According to our security structure and Rapyd Connect integration (visible in source code at dashboard/Rapyd/onboard), all users must complete the identity verification process.

4. PROJECT CREATION AND MANAGEMENT

The Client initiates a Project, defines requirements and budget, and the Provider may apply or be invited to participate. Contracting is done through a digital contract and milestone setup.

All projects are managed through the Trustora Dashboard, which provides communication, files, and financial management features (admin/projects).

5. PAYMENTS AND ESCROW

Trustora uses a Rapyd-integrated escrow mechanism to protect both parties. The Client deposits funds into an escrow account, and the Provider is paid after deliverables approval.

We do not store full card data; payments are processed directly by Rapyd under PCI DSS standards.

6. USER OBLIGATIONS

• Providers must deliver services according to the contract.
• Clients must provide clear requirements and approve deliverables in a timely manner.
• All users must comply with applicable law and must not abuse the platform.

7. LIMITATION OF LIABILITY

Trustora acts as a marketplace platform and is not a direct party to contracts between Client and Provider. We do not guarantee project outcomes, but we provide security and dispute mechanisms.

8. INTELLECTUAL PROPERTY

Deliverables belong to the Client after full payment, unless otherwise specified in the contract. The platform and all its elements remain Trustora property.

9. CONFIDENTIALITY

Users must keep information exchanged within projects confidential and comply with the Privacy Policy.

10. ACCOUNT TERMINATION

Trustora may suspend or close user accounts that violate these Terms, without prior notice in serious cases.

11. GOVERNING LAW

These Terms are governed by Romanian law. Disputes will be resolved by the competent courts in Romania.